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Frequently asked questions

Frequently asked questions

Do I need to be home for the home health check?

Yes you do but we are flexible with appointment times and days. The check can be in the evening or weekends.

How long does the home health check take?

Approximately an hour and a half.

When do you do the home health checks? During the day? At night? In the weekend?

Bookings are taken during week days, evenings and Saturdays.

Who does the home health checks?

An independent Energy Advisor employed by the project partners.

Does the home health check cost me anything?

No, it is a free service.

What do I receive when I get a home health check?

Advice and information on how to make your home warmer, drier and more energy efficient. Up to 10 free LED light bulbs and an ismart™ hot water controller for qualifying properties.

What advice do you give at the home health check?

Practical advice on how to make your home warmer, drier and more energy efficient. From how to stop drafts, to reduce dampness and smart energy use enabling you to save on your energy bills.

How do I qualify to get a home health check?

Own your own home and live in the selected area - see map. Excludes staff of Auckland Council, Vector and Entrust

Why are Entrust, Auckland Council & Vector providing these home health checks?

Assisting and educating residents on energy-saving solutions will reduce energy use and peak load pressure on energy infrastructure, so Aucklanders can have warmer, drier and healthier homes.

If I'm a renter can I get the home health check?

Not at the moment; to see what is available for renters search on Auckland Council's website for sustainable homes

If I live outside of Papakura & Takanini can I get a home health check?

To see what is available for home owners & renters outside this project area search on Auckland Council's website for sustainable homes

Will you be offering home health checks in other parts of Auckland?

Not this year - this is a pilot project, which we will learn from for any future programmes

If you can’t find the answer you need,

email us on [email protected]

What are the benefits of having a home health check?

You can save money on your power bill and have a warmer, drier healthier home.

What is a hot water control unit?

An iSmartTM Hot Water Controller is an advanced computerised hot water manager for your hot water cylinder with an easy to understand user display. It measures the temperature at 2 locations on the cylinder and turns the element/s on and off at exactly the right time.

I see I get 10 LED lightbulbs - do you install them?

Our Advisor can install them during the home check with some conditions (depending on height, location and furniture)

Who's paying for these home health checks? And why?

Entrust, Auckland Council & Vector. Assisting and educating residents on energy-saving solutions will reduce energy use and peak load pressure on energy infrastructure.

Why are Entrust, Auckland Council & Vector providing this to homeowners only?

This is a pilot project, working with home owners to install energy saving devices is simpler. We have other programmes and advice available for renters.

How long is this service running for?

From March until December 2017

What's a HEAT kit?

A Home Energy Audit Toolkit is available to borrow from your local library. It helps you to work out where you are using the most energy in your home.

Who is offering this service

Entrust, Auckland Council & Vector

If you can’t find the answer you need email us on [email protected]